Return & Refund Policy

At Zenvora, we want you to be satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your order if the item is defective, damaged, or you received the wrong product.

To request a return, please contact us through our Contact Us page and include your order number and details of the issue. Photos may be requested to help us review your request.

Items must be unused and in their original condition unless the item arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Refunds

Once your return or refund request has been approved, the refund will be processed to your original payment method.

Please allow additional time for your payment provider to process and display the refund.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any such restrictions will be communicated on the product page where applicable.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page.